Senior Agent Architect

Parloa

Senior Agent Architect at Parloa, enhancing customer experiences with AI solutions and LLMs. Focused on architecting and delivering cutting-edge AI agent solutions.

Posted 5/20/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $113,000 - $129,000 per yearWebsite

About the role

Key responsibilities & impact

Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Requirements

What you’ll need

3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
Familiarity with A/B testing methods to ensure AI agent performance at scale.

Benefits

Comp & perks

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI agent developmentconversation designLLM promptschain-of-thought promptingfew-shot learningdata structuressystem integrationsREST API designAPI testingA/B testing

Soft Skills

analytical thinkingcritical thinkingproblem-solvingproject managementstakeholder managementattention to detailinitiativeresults orientationeffective communicationentrepreneurial mindset