Head of Partner Delivery Success
Parloa
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Job Level
Tech Stack
About the role
- Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions.
- Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects.
- Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions.
- Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs.
- Ensure Technical and Implementation Standard Compliance for Partners: Ensure consistency across partner-built solutions.
- Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners.
- Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback.
- Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS.
Requirements
- Experience level: 10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility.
- People leadership: 5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders.
- Organizational leadership: Experience designing and scaling partner delivery models or ecosystem support functions.
- Partner Ecosystem Experience: Deep experience working with system integrators, implementation partners, or consulting firms.
- Enterprise Delivery Track Record: Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams.
- Technical Breadth and Platform Understanding: Strong understanding of enterprise software architectures, integrations, and cloud-based platforms.
- Strategic product thinking: Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities.
- Operational excellence: Strong planning, prioritization, and risk management capabilities.
- Executive presence: Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders.
- Strong plus: AI / LLM-based systems and conversational AI platforms, Telephony and contact center infrastructure (PSTN, SIP), Partner-driven enterprise software ecosystems, Scaling global system integrator relationships.
Benefits
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- Equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise SaaSAI platformsprofessional servicespartner deliveryenterprise software architecturesintegrationscloud-based platformsAI / LLM-based systemsconversational AI platformstelephony infrastructure
Soft Skills
people leadershiporganizational leadershipstrategic product thinkingoperational excellenceexecutive presenceplanningprioritizationrisk managementcommunicationcoaching