Forward Deployed Engineer, VoIP

Parloa

Forward Deployed Engineer, VoIP responsible for enterprise telephony integration projects and customer solutions in real-world environments. Leading VoIP/SIP connectivity initiatives and troubleshooting complex technical issues.

Posted 4/15/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $202,000 - $231,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudKubernetesVoIP

About the role

Key responsibilities & impact

Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.

Requirements

What you’ll need

5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Parloa Website LinkedIn All Job Openings 201 - 500 employees 💰 Series B on 2024-04 Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York. Forward Deployed Engineer, VoIP 🔥 15 minutes ago 🗽 New York – Remote 💵 $202k - $231k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Azure Cloud Kubernetes VoIP Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements. 🎯 Requirements
5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Optimization Engineer 🔥 19 minutes ago Jahnel Group, an Inc. 5000 company 51 - 200 🤖 Artificial Intelligence 🏢 Enterprise 💳 Fintech Website LinkedIn All Job Openings Senior Optimization Engineer developing advanced optimization systems to power last-mile delivery. Collaborating with teams to solve complex logistics challenges using operations research and software engineering. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Distributed Systems Docker Java Microservices Python .NET Electrical Controls Engineer – Power 🔥 38 minutes ago Hanson Professional Services Inc. 501 - 1000 ⚡ Energy Website LinkedIn All Job Openings Power Controls Engineer at Hanson, focusing on the design and implementation of power control systems. Collaborating with engineering teams on electric power infrastructure projects. 🇺🇸 United States – Remote 💵 $105k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Senior Process Engineer 🔥 1 hour ago Envirogen Group 201 - 500 ⚡ Energy Website LinkedIn All Job Openings Senior Process Engineer designing and optimizing water treatment processes at Envirogen. Leading projects to provide clean and safe water through technology and engineering expertise. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Mechanical HVAC Engineer – Life Sciences 🔥 4 hours ago Wood 10,000+ employees ⚡ Energy Website LinkedIn All Job Openings Intermediate Mechanical Engineer specializing in HVAC design and analysis within life sciences industry. Focused on construction drawings, specifications, and equipment assessments for manufacturing plants. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor Proposal Engineer 🔥 8 hours ago Flex HR 11 - 50 🤝 B2B 👥 HR Tech 🎯 Recruiter Website LinkedIn All Job Openings Proposal Engineer creating customer proposals for PDM, an innovative electrical power manufacturer. Using technical expertise to bridge sales, engineering, and manufacturing for accurate customer quotations. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👷🏻‍♀️ Engineer Assembly ERP SaltStack View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

VoIPSIPcall routingtroubleshootingsignalingmedia flowsSIP trunkingtelecom infrastructurepacket capturesdiagnostic approaches

Soft Skills

problem-solvingcommunicationcollaborationownershipadaptabilitycustomer impactbuilder mindsetclear feedbackoperational procedureshigh-responsibility