Parloa

Strategic Engagement Manager

Parloa

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $150,000 - $240,000 per year

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Lead Parloa’s most strategic enterprise relationships, owning success plans, KPIs, and measurable business outcomes from day one.
  • Translate executive-level AI and CX ambitions into enterprise-wide impact across multiple business units and geographies.
  • Orchestrate implementation and delivery excellence – managing timelines, dependencies, and cross-functional execution for smooth, on-time, high-impact go-lives.
  • Build and sustain deep, trust-based partnerships with senior stakeholders, evolving Parloa’s position from solution provider to long-term strategic ally.
  • Quantify and communicate value through data-driven storytelling, executive business reviews, and success narratives that make impact visible, credible, and repeatable.
  • Identify and capture expansion opportunities by leveraging demonstrated success to scale adoption across regions, functions, and use cases.
  • Represent Parloa’s leadership in Agentic AI, customer experience transformation, and enterprise innovation.

Requirements

  • 8+ years of experience in enterprise software, consulting, or customer success – managing large, strategic accounts and driving measurable business outcomes.
  • A proven track record of translating executive vision into commercial value and designing scalable success strategies that unite people, process, and technology.
  • End-to-end ownership mindset – decisive under ambiguity, accountable for results, and skilled at aligning cross-functional teams around a shared vision.
  • Board-level presence – able to influence senior stakeholders, lead strategic discussions, and articulate business impact through clear, data-backed narratives.
  • Strong grasp of AI, automation, and enterprise integration, with the ability to translate technical possibilities into tangible customer value.
  • A builder’s mindset – structured, proactive, collaborative, and able to elevate teams through clarity, rigor, and positive leadership.
  • Advanced education (MBA or Master’s in Business, Engineering, or related field) is a plus; coursework in AI, Cloud, or Data is beneficial but not required.
Benefits
  • Competitive compensation and equity package
  • Flexible working hours, unlimited PTO, and travel opportunities.
  • Access to a training and development budget for continuous professional growth.
  • ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
  • Regular team events, game nights, and other social activities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise softwarecustomer successAIautomationenterprise integrationdata-driven storytellingsuccess strategiescross-functional executionKPI managementbusiness outcomes
Soft skills
leadershipinfluencingcollaborationaccountabilitydecisivenesscommunicationtrust-buildingstrategic thinkingproactivityclarity
Certifications
MBAMaster’s in BusinessMaster’s in Engineering