ParkEfficient GmbH

Customer Success Manager

ParkEfficient GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Point of contact for our existing customers in daily operational matters
  • Conducting and supporting customer onboardings and rollouts
  • Conducting training sessions (remote via MS Teams) for administrators and end users
  • Handling and structuring support requests (1st & 2nd level)
  • Developing and maintaining our help center as well as information and self-service portals
  • Using AI tools to optimize support processes and knowledge management
  • Capturing, structuring and pre-qualifying customers' technical requirements
  • Close collaboration with project management and IT to efficiently implement customer requirements
  • Identifying recurring issues and deriving improvement opportunities for product and processes

Requirements

  • Some professional experience in customer success, support, an IT-related project environment, or a comparable role
  • Degree in Business, Business Informatics, Computer Science, or a related field
  • Basic technical understanding (e.g., APIs, software logic, data flows — no coding required)
  • Confident use of digital tools and ideally experience with ticketing systems
  • Interest in and practical experience with AI tools (e.g., for automation, documentation, or analysis)
  • Structured, solution-oriented working style and quick comprehension
  • Ability to present complex topics in a clear, customer-friendly manner
  • Independent and responsible approach to work
  • Friendly, confident demeanor in customer interactions and proactive communication
Benefits
  • Steep learning curve through a varied role at the intersection of customers, product and IT
  • Independence and self-directed work within a highly motivated team
  • Full flexibility — you decide where and when you work
  • Flat hierarchies and short decision-making processes
  • Direct influence on the development of support, help center and AI-supported processes
  • Close collaboration with experienced colleagues from IT, project management and sales
  • Successes are celebrated — from positive feedback to team evenings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsupporttechnical requirementsAPIssoftware logicdata flowsAI toolsautomationdocumentationanalysis
Soft Skills
structured working stylesolution-orientedquick comprehensionclear presentationcustomer-friendly communicationindependent approachresponsible approachfriendly demeanorproactive communication