Field Service Engineer

Park Place Technologies

Field Service Engineer providing onsite diagnostics, troubleshooting, and repairs for customer data center hardware. Supporting Park Place Technologies customers across a designated territory with remote analysis and on-call service.

Posted 8/11/2026full-timePortland • New Jersey, Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing OEM data center hardware, utilizing strong troubleshooting skills and effective communication with customers. Capable of managing inventory and performing physical tasks required for onsite service delivery.

Highest-signal resume keywords

OEM Data Center Hardware ExperienceStrong Troubleshooting SkillsCompTIA A+ CertificationCompTIA Server+ CertificationField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System Diagnostic AnalysisHardware RepairSoftware Error Log AnalysisTroubleshooting TechniquesData Center Hardware RepairStorage Area Network AnalysisSystem Configuration AnalysisRemote System Connection ToolsInventory ManagementPhysical Activity Capability

Soft Skills

Professional CommunicationCustomer Service OrientationTeam CollaborationProblem-Solving

Tools & Technologies

Field Point Time Reporting UtilityRemote Diagnostic Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+OEM Computer Hardware Certifications

Industry Keywords

Data CenterOnsite ServiceCustomer SupportService ContractsPhysical Screening Requirements

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Provide timely, professional, and effective responses to customer service needs
Perform remote problem analysis before arriving at customer sites and determine needed parts and documentation
Perform cost-effective onsite service while maintaining professionalism and courtesy
Communicate with customers and the customer support center during repairs and projected delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Analyze, diagnose, troubleshoot, and repair data center hardware, storage area networks, and system configuration and compatibility problems
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine needed parts and quantities based on service contracts
Return defective or excess parts and manage inventory counts, including bi-yearly physical counts
Complete and return audit forms, email replies, timesheets, and expense reports
Attend team meetings and record activities using Field Point time reporting utility
Participate in after-hours on-call rotation and service equipment within the designated service area

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to learn new products and concepts
Successful prior field experience
Strong troubleshooting skills
CompTIA A+ and Server+ preferred
Availability for after-hours, on-call rotation
Valid driver’s license and appropriate driving record
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods and perform physical activities including pulling, lifting, squatting, reaching, bending, and stooping
Active position requiring walking, standing, squatting, bending, and driving for over 50% of the workday
Potential requirement to work at height, including use of ladders
Ability to pass customer background screenings and Park Place Technologies pre-employment screening
High School Degree required
Ability to travel to client sites up to 75% of the time within a predetermined territory radius, including up to 4+ hours one way by car
OEM computer hardware certifications from vendors such as Dell, IBM, and HP helpful
Bachelor's degree in a related field or equivalent experience preferred

Benefits

Comp & perks

Use of own vehicle with reimbursement for travel expenses
Monday-Friday, 8am-5pm schedule
After-hours, on-call rotation participation
Opportunity to join a team supporting 24/7 data center maintenance needs