Field Service Engineer

Park Place Technologies

Field Service Engineer delivering system diagnostic and analysis support to local data center customers. Handling hardware repairs and maintenance with a focus on customer satisfaction.

Posted 7/7/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within a geographical territory
Respond to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis in accordance with their SLA
Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques
Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices)
Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
Accurately complete and timely return audit forms, email replies, timesheets and expense reports
Attend and participate in regularly scheduled team meetings

Requirements

What you’ll need

Experience working with OEM data center hardware with ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills; CompTia A+ and Server + preferred
Availability for after hours, on-call rotation to support customer needs
Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements
Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
Potential requirement for work at height, including the use of ladders
Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening
Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

Benefits

Comp & perks

Travel reimbursement for service calls
Participation in after-hours, on-call rotation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

System DiagnosticDiagnostic AnalysisTroubleshooting TechniquesHardware ServiceError Log AnalysisData Center HardwareRepair ProceduresSLA ComplianceAudit Form CompletionCustomer Needs Assessment

Soft Skills

Team CollaborationCommunication SkillsCustomer Service Orientation

Certifications

CompTIA A+CompTIA Server+