Field Service Engineer

Park Place Technologies

Field Service Engineer diagnosing and repairing data center servers, storage, and networks for Park Place Technologies customers. Providing onsite support across a designated territory with frequent travel and on-call coverage.

Posted 8/11/2026full-timePortland • California, Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing data center hardware and systems, with a strong focus on customer service and effective communication. Capable of performing onsite analysis and troubleshooting while managing inventory and adhering to customer-specific procedures.

Highest-signal resume keywords

Data Center Hardware DiagnosisTroubleshooting SkillsCompTIA A+ CertificationField ExperienceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosticHardware RepairSoftware AnalysisTroubleshooting TechniquesInventory ManagementParts ManagementOperating System AnalysisRemote System Connection ToolsData Center Systems ConfigurationError Log Analysis

Soft Skills

Professional AttitudeEffective CommunicationCustomer Interaction

Tools & Technologies

Field Point Time Reporting UtilityDiagnostic ToolsRemote Connection Tools

Certifications & Qualifications

CompTIA A+CompTIA Server+

Industry Keywords

OEM Data Center HardwareCustomer Background ScreeningOnsite ServiceAfter-Hours On-Call RotationHigh School Degree

Tech Stack

Tools & technologies

AzureJavaScriptjQuery.NETSDLC

About the role

Key responsibilities & impact

Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account
Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
Drive to different customer sites within a 120-mile radius for assigned service calls
Provide timely, professional, and effective responses to customer service needs
Analyze problems remotely before arriving onsite, determine needed parts and documentation, and minimize downtime and repeat trips
Perform cost-effective onsite service while maintaining a professional attitude and courteous customer interactions
Communicate with customers and the customer support center during repairs and delays
Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
Diagnose, troubleshoot, and repair data center hardware, servers, storage devices, storage area networks, and systems configuration issues
Use remote system connection tools for diagnosis, repair, and configuration changes
Follow customer-specific repair procedures and assess current and future customer needs
Determine parts and quantities, return bad or excess parts, and manage inventory counts and physical inventories
Complete audit forms, email replies, timesheets, and expense reports
Attend team meetings and record activities using the Field Point time reporting utility

Requirements

What you’ll need

Experience working with OEM data center hardware and ability to grasp new products and concepts
Successful prior field experience
Strong troubleshooting skills
Availability for after-hours, on-call rotation
Valid driver's license and appropriate driving record
Ability to lift up to 50 pounds and perform extended standing, walking, squatting, bending, reaching, stooping, and driving
Ability to work at height, including using ladders
Must pass customer background screenings and Park Place Technologies pre-employment screening
Must travel to client sites up to 75% of the time within a predetermined territory radius, including trips up to 4+ hours one way by car
High School Degree required
CompTIA A+ and Server+ preferred
Bachelor's degree in a related field or equivalent experience preferred
Must work Monday-Friday, 8am-5pm and participate in after-hours on-call rotation

Benefits

Comp & perks

Own-vehicle travel expenses reimbursed
CompTIA A+ and Server+ preferred certification opportunities/qualification
OEM computer hardware certifications are helpful
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities