Field Service Engineer

Park Place Technologies

Field Service Engineer providing onsite technical support for OEM data center hardware and customer service. Must respond to hardware issues and perform diagnostics within a specified territory.

Posted 5/6/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides onsite technical customer support: Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Must be able to be scheduled for work on shifts occurring at any time of day.
Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
Performs service in a cost effective manner.
Displays professional attitude and courtesy while on site.
Maintains effective communication with customer and our customer support center during repair process and any projected delay.
Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.
Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.
Follows customer specific repair procedures.
Assesses current and future customer needs based on usage of the system.
Determines needed parts and quantities based on contracts in service area.
Returns bad or excess parts in a timely manner.
Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.
Accurately completes and timely returns audit forms, email replies, timesheets and expense reports.
Attends and participates in regularly scheduled team meetings.
Accounts for all activities correctly using Field Point time reporting utility.

Requirements

What you’ll need

Minimum seven (5) years specific experience working with OEM data center hardware
Successful Prior Field experience
Solid technical aptitude
Understanding of different OEM equipment with the ability to grasp new products/concepts
Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
CompTIA A+ and Server + required
Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements
Must be able to assume an on-call status position and respond based on service level agreements within assigned territory
Must be able to maintain regular working hours assigned, if site specific assignment
Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.
Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnostic techniquestroubleshootinghardware repairsoftware analysissystem configurationinventory managementremote diagnosisOEM data center hardwareparts managementerror log analysis

Soft Skills

customer serviceproblem analysiseffective communicationleadershipcollaborationindependenceprofessionalismcourtesyadaptabilitytime management

Certifications

CompTIA A+CompTIA Server+