FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Business Support Specialist
Park National BankProvide customer support for business banking products and services, including online and mobile banking. Resolve inquiries via online messaging, email, and phone with exceptional service standards.
About the role
Key responsibilities & impact- Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
- Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
- Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
- Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
- Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
- Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
- Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- 2 or more years of customer service or call center preferred
Benefits
Comp & perks- Sponsorship not available for this role.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Online BankingCommercial Online BankingMobile BankingQuickBooks integrationsCash Management productscustomer supportinquiry resolutionprocess improvementrisk managementcompliance requirements
Soft Skills
customer servicecommunicationproblem-solvingefficiencyteam collaborationattention to detailadaptabilitytime managementinterpersonal skillsperformance metrics adherence