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Business Support Specialist
Park National Bank. Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations .
About the role
Key responsibilities & impact- Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
- Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
- Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
- Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
- Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
- Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
- Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- 2 or more years of customer service or call center preferred
Benefits
Comp & perks- Sponsorship not available for this role.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Online BankingCommercial Online BankingMobile BankingQuickBooks integrationsCash Management productscustomer supportinquiry resolutionprocess improvementrisk managementcompliance requirements
Soft Skills
customer servicecommunicationproblem-solvingefficiencyteam collaborationattention to detailadaptabilitytime managementinterpersonal skillsperformance metrics adherence