Park National Bank

Business Support Specialist

Park National Bank

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
  • Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
  • Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
  • Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
  • Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
  • Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
  • Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Serving More standards
  • Other duties as assigned

Requirements

  • High school diploma or equivalent required
  • 2 or more years of customer service or call center preferred
Benefits
  • Sponsorship not available for this role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Online BankingCommercial Online BankingMobile BankingQuickBooks integrationsCash Management productscustomer supportinquiry resolutionprocess improvementrisk managementcompliance requirements
Soft Skills
customer servicecommunicationproblem-solvingefficiencyteam collaborationattention to detailadaptabilitytime managementinterpersonal skillsperformance metrics adherence