Product Manager, Customer Experience

Pareto Capital

Product Manager leading customer experience initiatives at ParetoHealth. Collaborating with various teams to enhance product offerings in the health benefits domain.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives.
Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements.
Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities.
Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes.
Write clear product requirements and use stories, ensuring alignment across technical and business teams.
Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution.
Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership.

Requirements

What you’ll need

3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
2+ years of experience in driving rigorous prioritization processes.
Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making.
Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences.
Experience working in fast-paced, evolving environments with competing priorities.
Bachelor’s degree required; MBA or advanced degree in a related field is a plus.

Benefits

Comp & perks

Fully paid medical, dental, and vision benefits.
Flexible PTO
401k company contribution
Tuition reimbursement
Professional development allowance
Transportation allowance and daily parking reimbursement
Engaging hybrid work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product StrategyCustomer InsightsKPI DefinitionOKR MeasurementProduct Requirements Writing

Soft Skills

Verbal CommunicationWritten CommunicationRisk ManagementExecution Management

Certifications

Bachelor's DegreeMBA or Advanced Degree