
Trust & Safety Manager
Pareto.AI
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own the T&S Charter and Enforcement Framework
- Build and Run the Investigations Engine
- Lead and Develop the T&S Team
- Embed T&S into the Expert Lifecycle
- Lead T&S's Relationship with Product and Engineering
Requirements
- 6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data company
- Demonstrated experience owning or leading an integrity/T&S function, not just contributing to one
- Track record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions ladders
- Strong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data team
- Strong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and process
- Experience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automation
- Ability to write clear, defensible decision rationale—and to coach others to do the same
- Calm, precise operator in high-stakes, ambiguous situations with competing pressures
- Demonstrated ability to lead small teams with high standards for quality and consistency
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysisenforcement systems designintake workflowsescalation logicseverity frameworkssanctions laddersdashboard buildinginvestigationspolicy improvement
Soft Skills
analytical mindsetclear communicationcoachingcalm under pressureleadershipteam developmentquality assurancedecision-makingproblem-solvingadaptability