Pareto.AI

Trust & Safety Manager

Pareto.AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

About the role

  • Own the T&S Charter and Enforcement Framework
  • Build and Run the Investigations Engine
  • Lead and Develop the T&S Team
  • Embed T&S into the Expert Lifecycle
  • Lead T&S's Relationship with Product and Engineering

Requirements

  • 6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data company
  • Demonstrated experience owning or leading an integrity/T&S function, not just contributing to one
  • Track record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions ladders
  • Strong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data team
  • Strong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and process
  • Experience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automation
  • Ability to write clear, defensible decision rationale—and to coach others to do the same
  • Calm, precise operator in high-stakes, ambiguous situations with competing pressures
  • Demonstrated ability to lead small teams with high standards for quality and consistency
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata analysisenforcement systems designintake workflowsescalation logicseverity frameworkssanctions laddersdashboard buildinginvestigationspolicy improvement
Soft Skills
analytical mindsetclear communicationcoachingcalm under pressureleadershipteam developmentquality assurancedecision-makingproblem-solvingadaptability