Manager, IM

ParentSquare

Implementation Manager leading a remote team for customer onboarding at ParentSquare. Overseeing successful implementation and ensuring customer satisfaction with Edtech solutions.

Posted 7/8/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing remote teams and ensuring successful customer implementations within the Edtech sector. Proficient in project management, leveraging technology for implementation, and fostering effective communication and collaboration.

Highest-signal resume keywords

Team ManagementCustomer ImplementationsProject ManagementTechnology UtilizationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationsProject ManagementTeam ManagementData CollectionSFTPAPI

Soft Skills

Excellent CommunicationStrong Work EthicCollaboration

Tools & Technologies

HubspotJiraZendesk

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

EdtechImplementation ManagementOnboardingTraining Needs Assessment

About the role

Key responsibilities & impact

Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers.
Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
Ensure a smooth onboarding experience, setting customers up for long-term success.
Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS.
Support the team in resolving escalated implementation issues, ensuring timely and effective solutions.
Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

Requirements

What you’ll need

2+ years of experience managing or leading a team of 5 or more.
2+ years of experience and proven success in customer implementations within an Edtech company or school/district
Bachelor’s degree (or higher) from an accredited college or university preferred
Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
Familiarity with SFTP and API for the purpose of collecting data.
Excellent communication skills (written, verbal, presentation and interpersonal)
Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

Benefits

Comp & perks

Employer-paid health insurance (including dependent coverage)
An employer-matched 401K retirement savings program from day 1
Paid Parental Leave
Stock options
Health + wellness reimbursements
PTO that increases each year
15 paid holidays, including your birthday!
Tools and equipment for a home office