Manager, IM
ParentSquare
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
JuniorMid-Level
About the role
- Hiring, training, motivating and coaching Implementation Managers as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results.
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
- Maintaining exceptional customer satisfaction while completing timely and accurate data integration, system configuration and initial training.
- Organize and oversee team training needs in collaboration with engineering and the Directors of Implementation and Support.
- Troubleshoot, oversee and support/escalate issues in the implementation process in order to find a timely and correct solution.
- Maintaining up-to-date internal resources as needed for the Implementation team.
- Providing backup support for our customer support desk during our high volume periods.
Requirements
- 2+ years of experience managing or leading a team of 5 or more.
- 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
- Bachelor’s degree (or higher) from an accredited college or university preferred
- Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
- Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
- Familiarity with SFTP and API for the purpose of collecting data.
- Excellent communication skills (written, verbal, presentation and interpersonal)
- Strong work ethic and ability to work effectively both independently and in a collaborative team environment.
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 16 paid holidays, including your birthday!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data integrationsystem configurationproject managementtime managementcustomer implementationsSFTPAPI
Soft skills
leadershipcoachingcommunicationproblem-solvingteam collaborationcustomer serviceperformance assessment
Certifications
Bachelor’s degree