Account Manager – Customer Success Focus
Parent Cloud
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇳 Tunisia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
- Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
- Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
- Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
- Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
- Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.
- Maintain accurate and up-to-date account information in the CRM.
- Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
- Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
Requirements
- Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
- 2–4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies.
- Proven experience with ticketing systems and live chat support.
- Fluent in English and French (spoken and written).
- Strong communication, organization, and problem-solving skills.
- Proactive, customer-focused mindset with the ability to manage multiple priorities.
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successticketing systemslive chat support
Soft skills
communicationorganizationproblem-solvingproactive mindsetcustomer-focusedrelationship management
Certifications
Bachelor’s degree