Parent Cloud

Account Manager

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
• Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
• Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
• Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
• Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.
• Maintain accurate and up-to-date account information in the CRM.
• Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
• Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Account Manager – Customer Success Focus

Engineer

• Design, develop, and maintain scalable automation frameworks for web, mobile, and API testing
• Create clear, comprehensive test plans, test cases, and test scenarios based on functional and non-functional requirements
• Develop and execute automated tests for APIs (functional, contract, and integration testing)
• Implement and maintain end-to-end (E2E) test automation using modern frameworks
• Execute and maintain regression, smoke, and sanity test suites
• Identify, document, track, and validate defects with high-quality reproduction steps
• Integrate automated test suites into CI/CD pipelines and improve test reliability and execution time
• Collaborate closely with developers, product managers, and DevOps to ensure quality is built in from early stages
• Analyze test results, debug failures, and perform root-cause analysis
• Perform performance testing and analyze system behavior under load
• Track and report QA metrics (defect trends, automation coverage, test stability)
• Review requirements, user stories, and technical design documents to provide early quality feedback
• Stay up to date with modern testing tools, frameworks, and quality engineering best practices

Account Manager – Customer Success Focus

Senior Quality Control Engineer