Parent Cloud

Financial Planning and Analysis

• Maintain accurate bookkeeping and organized supporting documentation
• Prepare monthly/quarterly audit-ready files and send them to our auditors
• Support the monthly close with reconciliations and schedules
• Run customer invoicing for subscriptions, renewals, prorations, upgrades/downgrades in Stripe
• Manage AR aging, follow-ups, and collections
• Handle credit notes, refunds, cancellations, and approvals
• Reconcile Stripe payouts, fees, refunds, and chargebacks to bank and records
• Track cancellations/non-renewals and ensure correct billing stops/adjustments
• Process prorations/credits accurately and reconcile churn-related adjustments
• Own and deliver our monthly cockpit covering growth & customer KPIs, revenue & MRR, costs & burn, and commercial tracking

Accounting & Finance Ops Associate – SaaS

Account Manager

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
• Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
• Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
• Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
• Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.
• Maintain accurate and up-to-date account information in the CRM.
• Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
• Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Account Manager – Customer Success Focus

Account Executive

• Drive full-cycle enterprise sales from prospecting to contract execution
• Engage and convert leads provided by the SDR team
• Conduct strategic discovery sessions to craft solutions
• Deliver high-impact presentations and pitches
• Manage complex sales cycles with multiple stakeholders
• Build and maintain a pipeline of enterprise opportunities
• Collaborate cross-functionally with product, marketing, and customer success teams
• Meet and exceed annual revenue targets

Senior Enterprise Sales Executive – North America

• Drive full-cycle enterprise sales targeting senior executives across large organizations
• Engage and convert qualified leads provided by the SDR team
• Conduct strategic discovery sessions to understand organizational challenges
• Deliver high-impact presentations that articulate ROI and align with client priorities
• Manage and influence complex sales cycles involving multiple stakeholders
• Collaborate cross-functionally with product, marketing, and customer success teams
• Meet and exceed annual revenue targets through disciplined execution

DevOps Engineer

• Design, deploy, and maintain Kubernetes clusters (EKS, AKS) and cloud-native applications.
• Implement and manage Vault for secrets management and automated configuration workflows.
• Develop and maintain CI/CD pipelines using Jenkins, ArgoCD, and GitHub Actions.
• Implement Infrastructure as Code (IaC) using Terraform or CloudFormation, with policy-as-code enforcement (OPA, Terraform Cloud).
• Establish and maintain monitoring, logging, and observability stacks (Prometheus, Grafana, Loki, CloudWatch, OpenTelemetry).
• Set and track SLOs/SLIs, manage error budgets, and drive a culture of reliability (SRE).
• Manage runtime environments for PHP-FPM, Go, and Python applications.
• Configure and optimize databases (MySQL, NoSQL) and caching (Redis) for performance and reliability.
• Maintain search and queueing systems (Elasticsearch, RabbitMQ, Amazon SQS).
• Ensure security and compliance by applying DevSecOps best practices (IAM, VPC, vulnerability scanning, SOC2/ISO27001 alignment).
• Respond to production incidents quickly, lead root cause analysis (RCA), and implement preventive measures.
• Develop and test Disaster Recovery (DR) and business continuity plans.
• Collaborate across teams to optimize cost, performance, and delivery pipelines.

Senior DevOps Engineer

• Lead Generation: Source your own leads through outbound strategies (email, social selling, and calls).
• Virtual Demos: Schedule and host online presentations that highlight the impact of Parent’s platform.
• Sales Cycle Ownership: Manage deals from first contact to close — including discovery, negotiation, and handover.
• CRM Management: Keep all activities up to date in HubSpot to ensure accurate pipeline visibility.
• Collaboration: Work with remote teammates across marketing, customer success, and product to align messaging and improve conversion.
• Performance: Hit and exceed monthly targets in a structured yet flexible remote environment.

Accounting & Finance Ops Associate – SaaS

Account Manager – Customer Success Focus

Senior Enterprise Sales Executive – North America

Senior Enterprise Sales Executive – North America

Senior DevOps Engineer

Sales Account Executive