PARC Street Partners

Call Center Associate

PARC Street Partners

full-time

Posted on:

Location Type: Remote

Location: Illinois • New Hampshire • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19 - $26 per hour

About the role

  • Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center.
  • Provide support on products and services offered.
  • Identify, research, document when necessary, and resolution to participant questions or concerns requiring follow up.
  • Identify and escalate issues affecting the EPIC RPS client base to the Manager of the Participant Service Center as needed.
  • Perform other duties as assigned.

Requirements

  • Associate's degree and two (2) years' experience or equivalent combination of education and experience.
  • Ability to read and interpret documents such as procedure manuals and technical procedures.
  • Ability to write routine reports and correspondence.
  • Must have existing knowledge of advanced Microsoft Office applications with the emphasis on Word, Excel, PowerPoint and Access.
Benefits
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeWordExcelPowerPointAccess
Soft Skills
customer servicecommunicationproblem-solvingresearchdocumentation
Certifications
Associate's degree