IT Infrastructure Specialist – Networks and Telecom

Paraná Banco S/A

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Tech Stack

AWSAzureCloudFirewallsGoogle Cloud PlatformGrafanaPrometheus

About the role

  • Design, implement and maintain IT infrastructure solutions in on-premise and public cloud environments, leading modernization, automation and standardization initiatives focused on high availability, performance, security and operational efficiency.
  • Deliver scalable and resilient solutions, support vendor and budget management, and drive innovation, reliability and continuous improvement in IT processes.
  • Support the definition and execution of the infrastructure strategy for on-premise and cloud environments, aligning technologies with Paraná Banco’s business objectives, with emphasis on scalability, security and innovation.
  • Manage LAN, WAN, internet links, VPNs, firewalls and IVR systems, performing operational, maintenance and infrastructure evolution activities with focus on performance, scalability and security.
  • Configure and administer firewalls at an advanced level, defining security policies, network segmentation and traffic control, with emphasis on data protection and regulatory compliance.
  • Manage omnichannel contact center platforms, including licensing, connectivity, call recording, IVR curation and evolution, with a focus on call retention using Artificial Intelligence.
  • Manage administrative telephony systems, including IP telephony and PABX systems, performing advanced configurations, technical support and integration with contact center platforms.
  • Implement advanced monitoring and observability strategies, using tools such as Zabbix, Grafana and Prometheus to ensure full visibility of the infrastructure and early detection of failures.
  • Establish information security and compliance policies, working on risk management, technical audits and the definition of access controls and data protection measures.
  • Lead continuous improvement and technological transformation programs, driving modernization, standardization and operational cost reduction initiatives.
  • Act as a technical consultant to business and IT areas, translating needs into robust and sustainable infrastructure solutions, promoting innovation and strategic alignment.
  • Produce and review strategic and technical documentation, such as architectures, contingency plans, operational manuals and audit reports.
  • Manage critical environments with a focus on business continuity, coordinating disaster recovery strategies and resilience testing.
  • Lead third-level support and technical crisis management, handling the resolution of complex incidents and interfacing with vendors and internal stakeholders.

Requirements

  • Advanced knowledge in configuring LAN, WAN and VPNs, with the ability to define architectures, perform complex troubleshooting and implement high-availability and secure solutions.
  • Solid experience monitoring internet links, using specialized tools such as Zabbix, Grafana and Prometheus for performance analysis, identification of instability patterns and application of strategic corrective actions.
  • Advanced knowledge in configuring, operating and optimizing corporate Wi‑Fi networks, including coverage planning, spectrum analysis, advanced security and integration with authentication systems.
  • Advanced knowledge in administration of IP telephony and PABX systems to perform configurations, integrations and support for administrative telephony and IVR.
  • Advanced knowledge of contact center IVR solutions and integration of these platforms with APIs and external calls.
  • Expertise in configuring and maintaining firewalls (Palo Alto, FortiGate, Check Point), working with advanced security policies, network segmentation, VPNs, traffic inspection and regulatory compliance.
  • Advanced knowledge of networking and connectivity with public cloud environments (AWS, Azure, GCP), participating in integration, security, automation and resource optimization projects in hybrid environments.
  • Advanced knowledge of budgeting processes and monitoring consumption forecasts and cost allocation models.
  • Advanced experience with high-availability environments, including configuration and maintenance of clusters, load balancing and business continuity strategies.
  • Analytical, proactive and collaborative profile, with excellent communication, technical leadership skills and the ability to work across infrastructure, development and security teams.
  • Fluent technical reading in English, with the ability to interpret complex documentation, collaborate with international communities and evaluate global solutions.
Benefits
  • Meal Allowance and Food Voucher (no deductions!)
  • Transport Voucher (if required)
  • Health and Dental Insurance
  • Partnerships with restaurants, universities, travel network and language schools
  • Psychological support services
  • Vaccination campaigns
  • Life insurance
  • Social assistance services
  • Corporate academy Learning.Rocks
  • Day off in your birthday month
  • Gympass
  • Profit sharing (PLR)
  • Childcare allowance or Babysitter allowance
  • 6 months maternity leave and 30 days paternity leave
  • No dress code: you can dress as you prefer!
  • At our on-site headquarters you will find: a common lounge area and a breastfeeding room.
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructure designcloud environmentsLAN configurationWAN configurationVPN configurationfirewall administrationIP telephonyPABX systemscontact center IVR solutionshigh-availability environments
Soft Skills
analyticalproactivecollaborativeexcellent communicationtechnical leadership