Training, Quality and Communications Coordinator

Paraná Banco S/A

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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About the role

  • Serve as the technical lead and head of the Training, Communications, and Quality function
  • Responsible for coordinating these initiatives across the network, ensuring consistency, clarity, and measurable impact on sales and customer service operations performance
  • Lead the design and technical strategy for training programs and learning journeys for sales and customer service
  • Ensure product, process, performance, and behavioral trainings are aligned with business needs
  • Define guidelines, standards, and best practices for content, learning pathways, and instructional methodologies
  • Serve as a technical point of support for analysts and specialists in the area
  • Coordinate the creation and continuous improvement of operational scripts and the processes and SLAs for content development and distribution
  • Oversee the communication strategy with the network

Requirements

  • Proven experience in Training, Quality Assurance, Corporate Education, or related fields
  • Experience in technical leadership or team coordination
  • Strong knowledge of learning methodologies (learning paths, 70/20/10, microlearning, etc.)
  • Experience with sales and customer service techniques, preferably in large-scale environments
  • Ability to design and evaluate training and quality metrics/KPIs
  • Ability to translate complex topics into materials, scripts, and clear communications
  • Proficiency with content creation tools (PowerPoint, Canva) and working knowledge of Excel/Sheets for analysis
  • Familiarity with LMS platforms, recording tools, and digital learning environments
Benefits
  • Meal and food vouchers (no payroll deductions!)
  • Transportation voucher (if required)
  • Health and dental insurance
  • Partnerships with restaurants, universities, travel providers, and language schools
  • Psychological counseling
  • Vaccination campaigns
  • Life insurance
  • Social services
  • Corporate Academy (Learning.Rocks)
  • Day off during your birthday month
  • Gympass
  • Profit sharing (PLR)
  • Childcare allowance or babysitter allowance
  • 6-month maternity leave and 30-day paternity leave
  • No dress code: dress as you prefer!
  • At our on-site headquarters you'll find: a common area and a lactation/breastfeeding room
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program designlearning methodologiesquality metricsKPI evaluationcontent developmentoperational scriptssales techniquescustomer service techniquestechnical leadershipteam coordination
Soft Skills
communicationcoordinationclarityconsistencyanalytical skillsinstructional designproblem-solvingadaptabilitycollaborationleadership