Paramount

Manager, COE Transformation

Paramount

full-time

Posted on:

Location Type: Office

Location: Nashville • Tennessee • United States

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Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Play a critical role in facilitating the successful adoption of new FinTech systems, policies, and processes across the organization.
  • Develop and execute change management strategies and plans that support the rollout of new digital products, financial systems, automation tools, and process modernization initiatives.
  • Assess change impacts and readiness across business units; identify adoption risks and mitigation strategies.
  • Partner with GBO, Technology, Operations, Finance, and HR teams to embed change activities into overall project plans.
  • Create clear, targeted, and engaging communications that explain the “why,” “what,” and “how” behind upcoming changes.
  • Develop messaging tailored to various audiences (executives, managers, end users) and deliver it through multiple channels such as newsletters, executive briefings, FAQs, intranet pages, and town halls.
  • Collaborate with colleagues in Training to develop user guides, virtual workshops, job aids, videos, and e-learning modules.
  • Build deep relationships with business leaders, department champions, and project sponsors to ensure alignment on messaging and adoption strategy.
  • Define KPIs and success metrics that measure change readiness, adoption, proficiency, and overall transformation success.

Requirements

  • 7+ years of experience in change management, transformation, consulting, or organizational development—ideally within FinTech, financial services, or technology organizations.
  • Demonstrated experience managing change for large-scale system implementations (e.g., ERP, accounting platforms, payment systems, automation tools).
  • Strong communication, facilitation, and presentation skills.
  • Ability to influence and drive alignment across diverse stakeholder groups.
  • Experience creating training materials and delivering engaging training sessions.
  • Certification in change management (e.g., PROSCI, ACMP, CCMP).
  • Familiarity with Agile or product-centric delivery models.
  • Experience working with cross-functional teams across Technology, Finance, Operations, and Compliance.
  • Understanding of modern FinTech platforms, workflow automation, data tools, or core financial systems.
Benefits
  • Attractive compensation and comprehensive benefits packages.
  • Generous paid time off.
  • Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementtransformationsystem implementationsERPaccounting platformspayment systemsautomation toolstraining materialsAgileworkflow automation
Soft Skills
communicationfacilitationpresentationinfluencealignmentcollaborationrelationship buildingengagementtailored messagingchange readiness
Certifications
PROSCIACMPCCMP