Customer Support

• Respond to customers through our digital channels to quickly resolve their inquiries, requests and complaints.
• Clearly understand Paramount Commerce’s products & services to effectively respond to customers.
• Work with various departments within the organization and seek resolution to customer inquiries in a timely manner.
• Ensure that all customer responses are complete, properly maintained and are managed by following our specific internal processes.
• Work with a process improvement mindset to identify challenges and suggest/provide recommendations.
• Monitor customer accounts for any potentially fraudulent activity, and take appropriate action where needed.
• Participate in special projects to improve product and service quality and customer satisfaction.
• Other administrative duties as assigned.

Overnight Customer Support Specialist, 12:00AM - 8:30AM EST

Vice President, Customer Experience

Customer Service, Tech Support Representative – Consumer Electronics

Customer Service, Tech Support Rep – Tech Products

Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends

Customer Service Representative – Part Time