Parallel

Provider Onboarding Specialist

Parallel

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Lead weekly orientations, Q&A sessions, and provider meetings to support a smooth onboarding journey
  • Deliver demos, coaching, and ad-hoc trainings as providers reach onboarding milestones
  • Foster an inclusive, engaging environment that promotes participation and confidence
  • Keep training materials and resources updated across platforms in partnership with SMEs
  • Design interactive sessions using adult learning principles and real-time feedback
  • Track and report on attendance, engagement, and onboarding metrics to drive improvements
  • Identify opportunities for peer mentoring and ongoing provider support
  • Facilitate meetings and support providers through onboarding to ensure a positive, high-quality experience
  • Report to the Onboarding and Training Manager

Requirements

  • A bachelor's degree
  • 2–3 years of experience in onboarding, teaching, training, or facilitation (education, healthcare, or remote setting preferred)
  • Strong communication and interpersonal skills with the ability to engage diverse audiences
  • Strong customer service mindset with focus on employee engagement and success
  • Experience facilitating virtual onboarding and training using platforms like Google Meet and Zoom
  • Familiarity with using an LMS
  • Proficiency with tools such as Google Suite and tracking/management systems (e.g., Zendesk, AirTable)
  • Ability to adapt quickly to changing policies, training needs, and provider feedback
  • Bonus: Experience in a high-growth start-up or other fast-paced environment
  • Bonus: Background in a behavioral health company or organization