Provider Onboarding Specialist
Parallel
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead weekly orientations, Q&A sessions, and provider meetings to support a smooth onboarding journey
- Deliver demos, coaching, and ad-hoc trainings as providers reach onboarding milestones
- Foster an inclusive, engaging environment that promotes participation and confidence
- Keep training materials and resources updated across platforms in partnership with SMEs
- Design interactive sessions using adult learning principles and real-time feedback
- Track and report on attendance, engagement, and onboarding metrics to drive improvements
- Identify opportunities for peer mentoring and ongoing provider support
- Facilitate meetings and support providers through onboarding to ensure a positive, high-quality experience
- Report to the Onboarding and Training Manager
Requirements
- A bachelor's degree
- 2–3 years of experience in onboarding, teaching, training, or facilitation (education, healthcare, or remote setting preferred)
- Strong communication and interpersonal skills with the ability to engage diverse audiences
- Strong customer service mindset with focus on employee engagement and success
- Experience facilitating virtual onboarding and training using platforms like Google Meet and Zoom
- Familiarity with using an LMS
- Proficiency with tools such as Google Suite and tracking/management systems (e.g., Zendesk, AirTable)
- Ability to adapt quickly to changing policies, training needs, and provider feedback
- Bonus: Experience in a high-growth start-up or other fast-paced environment
- Bonus: Background in a behavioral health company or organization