Paragone Solutions, Inc.

System Administrator

• Install, configure, maintain, and troubleshoot Windows workstations, servers, and Microsoft 365 environments
• Administer user accounts in Microsoft Entra ID (Azure AD) and Active Directory
• Deploy and manage Windows devices using Microsoft Intune
• Provide technical support for hardware, software, printers, mobile devices, and end users
• Perform operating system updates, patch management, and vulnerability remediation
• Monitor system performance, endpoint compliance, backups, and security alerts
• Assist with server upgrades, migrations, and technology deployments
• Maintain accurate system documentation, asset inventories, and change records
• Support cybersecurity initiatives and compliance with frameworks such as CMMC and NIST SP 800-171
• Collaborate with senior administrators to troubleshoot issues and improve IT operations
• Travel occasionally to customer sites or company locations (approximately one to two trips per year, averaging three days per trip)

Junior Systems Administrator

Technician

• Provide first-line technical support for customers who experience computer hardware and software issues
• Troubleshoot hardware and software problems
• Build new computers and set up virtual machines
• Configure Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements
• Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure
• Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements
• Support physical network setup activities
• Manage and maintain Office 365/Azure GCC High tenants
• Handle patch management, system updates, and endpoint hardening within the GCC High environment
• Provide remote and onsite technical support to end users
• Monitor system performance and proactively identify and address potential issues
• Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements

Junior Azure Technician

Infrastructure Engineer

• Serve as a primary point of contact for troubleshooting hardware, software, and network issues
• Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance
• Configure and manage Office 365 and Azure tenants, including user and group administration
• Provide timely and professional remote and onsite support
• Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security
• Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users
• Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication
• Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture
• Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity
• Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure
• Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices
• Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity
• Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts
• Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

IT Infrastructure & Security Engineer

Security Engineer

• Write security control implementation statements, specifically documenting Microsoft 365 implementation.
• Perform security scans, review scan results, and provide application architecture consultation.
• Protect the organization's information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording and destruction.
• Manage security initiatives for cloud-based environments, with a strong emphasis on Microsoft Azure, O365, and Intune.
• Conduct and maintain vulnerability scanning on networks; systems and applications.
• Produce actionable; risk-based reports on security assessment results.
• Assist with vulnerability remediation when necessary.
• Continuously improve risk models; metrics; reports; processes; and activities.
• Provide information security solutions compliant with the Risk Management Framework (RMF).
• Collaborate with the customer security organization to ensure RMF processes are followed, policy is translated to operational procedures, proper tools are leveraged and verification that security policy and procedures are enforced.

Junior Systems Administrator

Junior Azure Technician

IT Infrastructure & Security Engineer

Information Systems Security Officer