Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
Conduct reviews to assess risk factors for high-priority merchants
Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
Review current processes and provide feedback on how to improve product operations and Parafin as a whole
Work closely with our partners to identify areas of risk and investigate fraudulent behavior
Use data-driven analysis to identify areas of optimization and growth

Requirements

3 - 5 years of work experience
2 - 3 years of operational experience working in a fintech startup, bank, or payments company
Strong understanding of payments
Excellent communication skills
Strong quantitative / detail-oriented background
Thrive in an entrepreneurial environment
Experience with fraud/ risk management (preferred)
Strong understanding of, or desire to learn, about a capital or lending product (preferred)
Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python (preferred)

Benefits

Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisSQLRPythonfraud managementrisk managementoperational solutionsprocess automationquantitative analysispayments

Soft Skills

communicationdetail-orientedentrepreneurial mindsetproblem-solvingcollaborationcustomer servicefeedback provisioncross-functional managementanalytical thinkingadaptability