Customer Enablement Manager

Paradigm

Customer Enablement Manager at Paradigm, revolutionizing home care through training and knowledge management initiatives. Focused on empowering users with educative resources for technology solutions.

Posted 5/29/2026full-timeNorth Miami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver engaging live and virtual product training sessions for customers
Develop structured training programs tailored to user roles and workflows
Create onboarding training materials for new customer users
Maintain training consistency across all customer accounts
Support ongoing customer education as new features and modules are released
Train internal employees on platform functionality, workflows, and updates
Create and maintain onboarding and refresher training for employees
Build and maintain a centralized knowledge base and help center
Create FAQs, SOPs, workflow documentation, video tutorials, and quick-reference materials
Track training participation, engagement, and content usage metrics

Requirements

What you’ll need

Minimum of 3-7 years of experience in customer enablement, product training, learning & development, SaaS education/support, or knowledge management
Experience creating training materials and documentation for software platforms
Strong written and verbal communication skills
Exceptional organizational and project management abilities
Ability to simplify complex workflows into easy-to-understand training content
Comfortable presenting and training groups virtually and in person
Self-starter with strong attention to detail and follow-through
Experience working in SaaS, healthcare technology, or operations-focused platforms preferred
Experience with knowledge base systems, LMS platforms, and video training tools preferred
Experience supporting both customer-facing and internal training initiatives preferred

Benefits

Comp & perks

Medical, dental, and vision benefits
401k retirement plan
Aflac benefits
Paid time off
Professional development support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer enablementproduct traininglearning & developmentSaaS educationknowledge managementtraining materials creationdocumentation for software platformsworkflow documentationvideo tutorialsmetrics tracking

Soft Skills

written communicationverbal communicationorganizational skillsproject managementsimplifying complex workflowspresentation skillsattention to detailself-starterfollow-throughtraining facilitation