Marketing Manager
Elligint Health
Enterprise Account Manager
Paradigm
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Florida, Illinois
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Own and manage the relationship with assigned Enterprise customers, including increasing overall adoption, driving revenue growth, ensuring retention, and maintaining the highest levels of customer satisfaction
- Collaborate on joint strategic initiatives (conference breakout sessions, educational webinars) with customers to drive awareness and demand
- Act as a strategic partner, aligning service offerings with customer goals and proactively identifying ways to deliver value and accelerate success
- Analyze customer portfolios to identify trends, opportunities, and challenges, and develop targeted strategies to address them
- Demonstrate strong business judgment, quickly grasping complex concepts and applying them to customer challenges
- Represent the company at trade shows and other events to network and promote company services
- Advocate for customer needs and work closely with cross-functional teams to improve operational processes and customer experiences
- Maintain strategic oversight of all accounts using a CRM (HubSpot), documenting all interactions and tracking progress toward goals
- Lead proactive communications with customers, including updates on new services, key announcements, and upcoming events
- Operate with a high degree of autonomy, consistently meeting deadlines across multiple customers and initiatives
- Report directly to the Senior Director of Customer Experience
- Approximately 15%-20% annual travel required
Requirements
- Minimum 5 years of experience in account management, customer success, or strategic partnerships, preferably in healthcare or a service-driven B2B environment
- Previous experience working in the home care industry or revenue cycle management (RCM) with client management experience preferred
- Demonstrated ability to build and execute account strategies that drive revenue and customer success
- Strong executive presence and excellent public speaking and presentation skills
- Effective problem-solver with sound decision-making abilities and a proactive approach
- Confident communicator with the ability to influence at all levels of an organization
- Quick learner and self-starter who thrives in high-velocity, fast-paced environments
- Strong interpersonal skills, with an ability to professionally interact with a diverse blend of personalities
- Passion for customer success and a relentless drive to exceed expectations
- Highly organized with proven ability to manage multiple complex priorities simultaneously
- Strong proficiency with Excel and PowerPoint
- Experience with CRM systems (HubSpot) and documenting all interactions
- Bachelor\'s degree in Business, Marketing, Healthcare, or related field preferred
- Ability to travel approximately 15%-20% annually
