Onboarding Specialist

PAR Technology

. Participate in the end-to-end customer onboarding lifecycle from contract signed through launch, stabilization, and handoff to Customer Success .

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $78,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Participate in the end-to-end customer onboarding lifecycle from contract signed through launch, stabilization, and handoff to Customer Success
Support project planning, timelines, milestones, risks, and dependencies across multiple concurrent implementations with the Onboarding Manager
Drive onboarding kickoff, requirements discovery, solution design workshops, UAT coordination, launch readiness, and post-launch stabilization
Act as the primary point of accountability for customer outcomes, delivery quality, and overall onboarding success
Work with customers, in close collaboration with Onboarding Managers, to understand requirements and advise on product implementation and customer roll-out
Review and analyze the client's business operations and processes to provide strategic guidance
Advise customers on integrations with third-party platforms and their capabilities
Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners, and our Product team
Work with Product Managers, Technical Leads, Architects and Developers to ensure our product meets customer expectations
Ensure customer roll-outs are successful by providing technical implementation guidance and delivering the right solution
Improve on existing roll-out processes by incorporating customer feedback and best practices
Consistently work to deliver increased time to value with shorter implementation cycles
Receive customer feedback and work with the Product Management team to shape the future of our product
Analyze production issues reported from customers and escalate to Support and Product teams as necessary
Run pilots and roll out new products and features with key customers
Support documentation creation for end user consumption with the MENU Knowledge team
Serve as the subject matter expert for the onboarding and customer success team to support and drive the onboarding process of new technical products

Requirements

What you’ll need

5+ years of experience in customer-facing software delivery, onboarding, implementation, or technical consulting roles
Proven experience leading complex, multi-workstream customer implementations in a SaaS environment
Strong technical background, including experience with APIs, integrations, middleware, and system configurations
Working knowledge of API testing tools (e.g., Postman), SQL, and basic data analysis concepts
Ability to translate technical complexity into clear customer-facing guidance and recommendations
Strong project management, organizational, and prioritization skills across multiple concurrent initiatives
Excellent written and verbal communication skills with both technical and non-technical stakeholders
Ability to operate independently in a fast-paced, cross-functional environment
Experience working with a globally based project team
Flexible schedule to accommodate various time zones
Ability to travel up to 20% to support project execution and internal meetings

Benefits

Comp & perks

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Hard Skills & Tools

APIsintegrationsmiddlewaresystem configurationsAPI testing toolsPostmanSQLdata analysis

Soft Skills

project managementorganizational skillsprioritization skillswritten communicationverbal communicationcustomer-facing guidanceindependencecollaboration