Operations Project Manager
papernest
internship
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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Job Level
About the role
- Conduct regular checks of user rights and statuses (Sanity Checks);
- Manage creation, deletion and modification of access to business tools (Salesforce, Diabolocom, Verint, Google, internal tools…);
- Ensure daily monitoring of user access and proper management of available licenses;
- Collaborate with HR and IT teams to ensure smooth onboardings/offboardings;
- Track agents' login and availability data to support real-time monitoring;
- Handle access incidents reported by internal and external teams (BPO).
Requirements
- Student enrolled in a Bac+2 to Bac+5 program in a field related to: management, IT, administration, business, customer support or operations.
- Previous experience in an operational or administrative environment is a plus.
- You speak French and Spanish or English;
- Good command of Excel.
Benefits
- Healthy, balanced breakfast offered every Tuesday!
- Remote work: enjoy 1 day of remote work per week to optimize your focus and efficiency.
- Competitive compensation for the internship.
- Access to various partner services (restaurants, wellness centers, mobility…).
- Career development: with us, there are no "coffee-and-photocopy" internships! You will be supported throughout your journey to maximize your skills and prepare for your future.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user rights managementaccess managementdata monitoringincident handlingExcel
Soft skills
collaborationcommunication