PANTHERx Rare Pharmacy

Production Support Analyst

PANTHERx Rare Pharmacy

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Mid-LevelSenior

Tech Stack

AzureETLSQLTableau

About the role

  • Publishes and maintains SQL-based reports and dashboards to production environments.
  • Coordinates with development and business teams to ensure timely and accurate report delivery.
  • Validates report output and performance post-deployment.
  • Manages Git repository for deployed code.
  • Monitors production jobs and reports for failures or anomalies.
  • Investigates and resolves data-related issues or system errors reported by users.
  • Maintains documentation of recurring issues and resolutions to support knowledge sharing.
  • Maintains comprehensive documentation of data pipelines, processes, and query optimizations.
  • Performs data corrections in accordance with requests proactive monitoring.
  • Executes data cleanup processes to maintain data quality and integrity in production systems.
  • Supports the data pipeline and ETL troubleshooting as needed.
  • Works closely with developers, analysts, and business stakeholders to identify root causes and propose long-term fixes.
  • Assists in optimizing production workflows and documentation to improve system reliability and support efficiency.

Requirements

  • Bachelor's degree or equivalent experience in one of the following fields: Computer Science, Information Systems, Data Analytics, Software Engineering, Mathematics or Statistics (if supplemented with technical experience)
  • Minimum three (3) years of experience in production support, data operations, or SQL based role.
  • Strong analytical and problem-solving skills.
  • Proficiency in SQL and working with relational databases.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems (e.g., Azure DevOps, Jira.)
  • Experience with Git code repositories.