Customer Service Coordinator
WinnCompanies
Patient Care Coordinator, Bilingual
PANTHERx Rare Pharmacy
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Junior
About the role
- Interacts with patients over the phone to coordinate prescription refill(s), updates billing information, and addresses patient concerns.
- Redirects calls to pharmacists as needed and communicates with healthcare providers in a confidential manner.
- Adheres to applicable healthcare regulations.
- May be required to work varied and rotating full-time schedules between 8:00 a.m.-8:00 p.m., Monday-Friday as required by the Manager.
- Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
- Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
- Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
- Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
- Additional projects and activities as assigned.
Requirements
- High school diploma or graduate education degree (GED).
- 1-3 years customer service experience in a call center environment.
- Excellent communication, organizational and interpersonal skills.
- Bilingual – Fluent in English and Spanish, especially in medical terms.
- Preferred: Bachelor’s degree.
- Preferred: 1-3 years’ experience in a specialty pharmacy call center environment.
- Preferred: Healthcare interpreter certification from a nationally recognized institute or willingness to become certified.
