PANTHERx Rare Pharmacy

Patient Care Coordinator, Bilingual

PANTHERx Rare Pharmacy

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Pennsylvania • United States

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Job Level

Junior

About the role

  • The Patient Care Coordinator interacts with patients over the phone to coordinate prescription refill(s), updates billing information, and addresses patient concerns.
  • This position redirects calls to pharmacists as needed, communicates with healthcare providers in a confidential manner, and adheres to applicable healthcare regulations.
  • To accommodate business and patient services, this position may be required to work varied and rotating full-time schedules between 8:00 a.m.-8:00 p.m., Monday-Friday as required by the Manager.
  • Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
  • Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
  • Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
  • Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
  • Additional projects and activities as assigned.

Requirements

  • High school diploma or graduate education degree (GED).
  • 1-3 years customer service experience in a call center environment.
  • Excellent communication, organizational and interpersonal skills.
  • Bilingual – Fluent in English and Spanish, especially in medical terms.
  • Preferred Qualifications: Bachelor’s degree.
  • 1-3 years’ experience in a specialty pharmacy call center environment.
  • Healthcare interpreter certification from a nationally recognized institute (Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters) or willingness to become certified.
Benefits
  • Hybrid, remote and flexible on-site work schedules are available, based on the position.
  • PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
  • Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
  • Of course we offer paid holidays too!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencebilingual communicationmedical terminology
Soft Skills
communication skillsorganizational skillsinterpersonal skillsrapport building
Certifications
healthcare interpreter certificationCertification Commission for Healthcare InterpretersNational Board of Certification for Medical Interpreters