Pantheon Platform

Senior Application Developer – CRM Systems

Pantheon Platform

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools
  • Translate ambiguous business requirements into complete, scalable technical solutions
  • Lead the technical design and deployment of medium to large-scale features independently
  • Take business requirements with some ambiguity and implement complete solutions
  • Proactively identify and manage cross-functional dependencies
  • Serve as technical reviewer for junior application developer submissions
  • Configure and maintain Salesforce declarative development and Zendesk workflows
  • Administer and optimize sales engagement tools
  • Perform and drive proactive system maintenance
  • Cross-train on adjacent systems to increase team flexibility
  • Drive improvements to assigned systems
  • Build quality configurations with peer reviews, testing, proper rollout, and monitoring
  • Provide second-level support and maintain technical documentation
  • Mentor and guide 1-2 junior application developers

Requirements

  • 5+ years of Salesforce/CRM administration experience
  • 3+ years customer support platform experience (Zendesk, Gainsight, SupportLogic)
  • Experience with sales engagement tools, marketing platforms, and GTM integrations
  • Track record of independently completing medium-scope projects
  • Proven experience in mentoring and onboarding junior team members.
  • Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred
  • Zendesk Administrator Certification preferred
  • Strong understanding of assigned systems with the ability to identify and drive improvements
  • A demonstrated ability to investigate and resolve areas of ambiguity in business requirements to drive clear technical direction
  • Strong prioritization, communication, and problem-solving skills
  • A self-starter with a builder's mentality and a natural curiosity to improve efficiency
Benefits
  • Industry competitive compensation and equity plan
  • Flexible time off, sick days, and 13 paid holidays
  • Comprehensive medical insurance including Health, Dental, and Vision
  • Paid parental leave (plus fertility, adoption, and other family planning benefits)
  • In-office workspace (San Francisco)
  • Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company-wide that inspire, educate, and cultivate
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CRMZendesksales engagement toolsmarketing platformsGTM integrationstechnical designsystem maintenanceconfiguration managementworkflow optimizationtechnical documentation
Soft Skills
mentoringproblem-solvingcommunicationprioritizationcross-functional collaborationself-startercuriosityleadershipteam flexibilityindependent project completion
Certifications
Salesforce Administrator CertificationSalesforce Advanced Administrator CertificationZendesk Administrator Certification