Senior Deal Desk Analyst
Pantheon Platform
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $83,000 - $102,000 per year
Job Level
About the role
- Serve as a trusted strategic adviser to Sales on Enterprise deal-related matters, including high-value, multi-year, and non-standard transactions.
- Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning — acting as the escalation point for the most complex or high-impact deals.
- Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels. Identify patterns in exceptions and recommend policy updates accordingly.
- Own the queue and approval process for sales orders, escalating as required and refining escalation frameworks to improve speed and clarity.
- Work closely with Sales Management, Finance, Legal, and Support teams to influence deal strategy and shape commercial terms.
- Champion best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues and leading cross-functional initiatives to resolve them.
- Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency. Present insights and recommendations to leadership to inform pricing strategy and deal governance.
- Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices. Develop and maintain training materials and documentation.
- Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines. Proactively flag risks and propose guardrails for new deal models or go-to-market motions.
- Mentor and support Deal Desk team members, providing guidance on deal review, process adherence, and professional development.
Requirements
- 5-8 years of sales, finance, or operations experience, with at least 3 years in a Deal Desk or similar commercial operations role
- Proven track record of executing and managing complex software deals through the full order lifecycle, from initial structuring through approvals, negotiation and close — including multi-product, multi-entity, or channel/partner deals
- Detail oriented with the ability to multitask and prioritize at times of high volume while maintaining a strategic, big-picture perspective
- Expert-level understanding of quote-to-cash processes and contract lifecycle
- Strong written and verbal communicator with the ability to collaborate effectively in a remote-first environment and influence senior stakeholders
- Easy to work with — with a positive, collaborative attitude — you take the work seriously but not yourself!
- Proficiency with Salesforce, CLM tool(s), CPQ tool(s) — with experience optimizing workflows or building reporting within these systems
- Experience mentoring or informally leading teammates is a plus
Benefits
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental, and Vision
- Paid parental leave (plus fertility, adoption, and other family planning benefits)
- In-office workspace
- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
- Events and activities both team-based and company-wide that inspire, educate, and cultivate
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
deal structuringcontract negotiationorder lifecycle managementquote-to-cash processescontract lifecycle managementtransaction analysispricing strategycomplianceprocess improvementsales efficiency
Soft Skills
strategic advisingcollaborationcommunicationmentoringproblem-solvingattention to detailmultitaskinginfluencingpositive attitudeleadership