Patient Communications Representative I
Panorama
full-time
Posted on:
Location Type: Hybrid
Location: Fort Collins • Colorado • Wyoming • United States
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Salary
💰 $18 - $19 per hour
About the role
- Answer the phone before the third ring
- Verifies patient information and confirms phone number, address, insurance information (including vision plans)
- Updates patients' information correctly in the system, providing consistency for patient listing and billing information
- Answers general billing questions for patients following established guidelines
- Assists with answering incoming telephone calls and routing them according to established guidelines using the provided triage guide
- Puts patients first and stops all non-work-related conversations when there are calls, voicemails, emails in the queues
- Answers and screens telephone calls, voicemails, emails efficiently, providing non-medical instructions to patients regarding their upcoming office visits or statement balances
- Serves as the primary point of contact for patient billing communications, addressing inquiries, offering assistance with account-related concerns
Requirements
- High school diploma or GED
- Previous experience in a medical office setting preferred
- Word processing/computer scheduling experience
- Knowledge of typical office work environment
- Previous customer service experience preferred
- Knowledge of basic computer skills and application software
- Demonstrates consistent ability to multitask
- Achieves and maintains a minimum average quality score of 95% after six months of employment
- “Unavailable” times on phone less than 50 minutes/day
- Ability and willingness to take initiative when there is a task that needs to be completed
- Exceptional attendance and punctuality
- Demonstrated knowledge of English grammar and spelling
- Effective in establishing and maintaining working relations with patients and staff
- Possesses above average customer service skills
- Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance)
Benefits
- PTO Accruals Start at 3 Weeks
- Comprehensive Medical and Dental Insurance
- Company Paid Optical Allowance
- Company Paid Routine Eye Care
- Short Term and Long-Term Disability Insurances
- Educational Allowance
- Generous Paid Holiday Program
- 401K With Company Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
word processingcomputer schedulingbasic computer skillsapplication software
Soft Skills
multitaskinginitiativeattendancepunctualitycustomer servicecommunicationconfidentiality
Certifications
high school diplomaGED