Associate Client Success Manager, East Region

Panorama Education

Associate Client Success Manager at Panorama, supporting small districts with project execution and relationship management for education technology. Ensuring effective onboarding and client renewals.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,250 - $81,250 per yearWebsite

About the role

Key responsibilities & impact

Support a portfolio of small districts through relationship management and project execution.
Help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience.
Manage onboarding and survey execution while building relationships with district leaders and supporting account renewal.

Requirements

What you’ll need

1–2 years of experience in customer success or account management
Demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, and building client relationships
Organized and detail-oriented, with the ability to manage multiple priorities independently
Excellent written and verbal communication skills; can simplify complex information for clients.
Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions
Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams
Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions.
Eager to learn, ask questions, and take initiative to solve problems.
Comfortable using tools like Google Suite; exposure to CRM systems (Salesforce, Gainsight) is a plus.
Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access.

Benefits

Comp & perks

Salary Range: $55,250 - $81,250 USD
Annual bonuses or commission awards
Equity awards
Region-specific health and welfare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account RenewalSurvey ExecutionProject ManagementData Analysis

Soft Skills

Excellent CommunicationOrganizational SkillsDetail-OrientedProblem Solving