Senior Account Manager

Panorama Education

Senior Account Manager managing accounts in educational sector for Panorama, driving retention and growth through client engagement. Requires travel and strategic relationship building in the Mid-West region.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $93,840 - $138,000 per yearWebsite

About the role

Key responsibilities & impact

Own and Drive Renewal Cycles: Lead renewals for your assigned portfolio, understanding budget cycles, funding sources, and contract nuances to secure timely renewals and identify growth opportunities.
Expand Panorama’s Impact: Actively pursue growth within existing accounts by identifying upsell opportunities, cultivating strategic relationships, and encouraging customer adoption of key product features.
Engage Clients Strategically: Conduct executive business reviews, outcome reviews, and in-person meetings to reinforce Panorama’s value and drive retention.
Develop and Execute Account Plans: Create and maintain comprehensive account plans, using KPIs to track client health, engagement, and adoption metrics.
Collaborate Cross-Functionally: Partner with Sales, Customer Experience, Product and other teams to align on strategies that ensure consistent client satisfaction and retention.
Ensure Data-Driven Client Success: Utilize metrics such as outcome reviews, customer adoption rates, and active user data to inform decision-making, prioritize account activities, and tailor client interactions.
Maintain Proactive Communication: Log all key client interactions, document strategic goals, and ensure all actions and communications are aligned with Panorama’s client success framework.

Requirements

What you’ll need

Proven Account Management Expertise: At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion. Demonstrated ability to navigate complex renewal processes, upsell within existing accounts, and build long-term relationships.
Strategic Mindset and Ownership Mentality: Ability to take full ownership of a portfolio, demonstrating accountability for client success, renewal rates, and overall account health.
Data-Driven Approach: Strong analytical skills to interpret client data, adoption metrics, and leading indicators to drive decision-making and prioritization.
Exceptional Communication and Influence Skills: Experience influencing executive stakeholders and presenting complex information effectively to drive adoption and growth.
Flexibility and Adaptability: Comfortable with ambiguity and change; able to adapt to new role expectations and shifting priorities in a dynamic, team-oriented environment.
Willingness to Travel (30-40%): Travel to client sites for partnership reviews, strategic planning sessions, and in-person meetings to foster strong relationships and address client needs directly.

Benefits

Comp & perks

401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage.
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
Company Issued Laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Data AnalysisKPI TrackingRenewal Process NavigationUpselling StrategiesAccount Planning

Soft Skills

Influencing SkillsOwnership MentalityProactive CommunicationCollaborationAdaptability