Panoptyc

Real-Time Analyst

Panoptyc

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change.
  • Monitor real-time work item queues across multiple verticals to ensure no task is left behind.
  • Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer.
  • Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed.
  • Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data.
  • Working hours: Wednesday–Sunday.

Requirements

  • 1–3 years of experience in a back-office or operations environment, specifically in a Workforce Management (WFM) or Real-Time Analyst capacity.
  • Highly analytical and comfortable working with large data sets to draw actionable conclusions on the fly.
  • Proficient in Excel (pivot tables, complex formulas, and data manipulation) to build and maintain tracking tools.
  • Able to translate complex data findings into simple, operational recommendations for managers and team leads.
  • You remain calm under pressure and can pivot strategies quickly when volume spikes or technical issues arise.
  • Nice to Have: Experience in Loss Prevention, security monitoring, or AI-video analytics environments.
  • Familiarity with specialized WFM software and real-time dashboarding tools.
  • Experience working in a global, 24/7 remote environment.
Benefits
  • Impact: Your work directly determines how fast we catch theft and protect our clients' bottom line.
  • Innovation: Work at the intersection of human intelligence and cutting-edge computer vision.
  • Growth: Join a fast-growing team where operational excellence is recognized and rewarded.
  • Global Culture: A collaborative, remote-first environment with teammates across the globe.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisExcelpivot tablescomplex formulasdata manipulationreportingworkforce managementreal-time analysistask allocationbottleneck identification
Soft Skills
analytical thinkingcalm under pressureadaptabilitycommunicationproblem-solvingcollaborationprioritizationrecommendation translationstrategic pivotingtime management