Customer Success Manager – Enterprise
Panoptyc
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 per year
About the role
- Own renewal and expansion targets across a defined enterprise portfolio
- Identify expansion signals through usage, ROI, and business change events
- Build and execute account expansion plans with clear timing, value rationale, and stakeholder mapping
- Partner with Sales on upsell/cross-sell execution
- Lead strategic conversations with VP and C-level stakeholders
- Deliver concise Quarterly Business Reviews focused on outcomes, ROI, and next-step growth
- Define and track precise account health metrics
- Push beyond surface-level answers to understand why metrics matter
- Close the loop with customers and quantify impact
Requirements
- 3+ years in Account Management, Customer Success, or Revenue Ownership roles
- Direct ownership of renewal and/or expansion targets
- Experience managing mid-market or enterprise SaaS accounts
- Demonstrated history of achieving or exceeding Net Revenue Retention targets
- Expansion or upsell quotas
- Renewal rate goals
- Deep understanding of customer health frameworks and KPIs
- Exceptional written and verbal communication
- Executive-ready documentation and presentation skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401 k with employer contribution
- Paid time off and paid holidays
- Parental leave if applicable
- Professional development support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessRevenue OwnershipSaaSNet Revenue RetentionKPIAccount Health MetricsUpsellCross-sellQuarterly Business Reviews
Soft Skills
CommunicationPresentation SkillsStakeholder MappingStrategic ConversationsAnalytical ThinkingCustomer EngagementDocumentationCollaborationProblem SolvingOutcome Focused