Senior Customer Success Manager

Pano AI

Senior Customer Success Manager at Pano AI addressing early wildfire detection needs. Collaborate with internal teams and clients to optimize customer relations and product delivery.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $127,667 - $174,960 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers, and making thoughtful choices that align business goals with client needs
Actively learn our clients needs to deliver the best solutions to their goals
Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy
Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges
Regularly present critical findings, strategic planning, and sometimes difficult information to clients.
Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context
Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, provide timely solutions, and recommendations to help achieve success and drive adoption
Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients
Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering

Requirements

What you’ll need

BS or BA degree. MBA, MS or relevant experience preferred.
At least 7 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field
Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations.
Demonstrated track record of assisting Fortune 1000 or customers with 7-figure+ in recurring revenue to discover optimal solutions.
You have a worked or led a team in a cross-functional work environment, and a knack for "getting things done" in a fast-paced environment
Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.
The ideal candidate will be passionate about environmental issues
Travel expectations approximately 10% to 20%

Benefits

Comp & perks

comprehensive medical, dental, and vision coverage
a matching 401(k) plan
flexible paid time off
stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaStechnology consultingaccount managementproject managementcustomer interactionpresentation skillscross-functional team leadershipmultitaskingattention to detail

Soft Skills

problem solvingrelationship buildingcommunicationstrategic planningclient prioritizationoperational excellencecustomer satisfactionadaptabilitydecision-making

Certifications

BS degreeBA degreeMBAMS