PaneraTech, Inc.

Internal Success Manager

PaneraTech, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Çankaya • 🇹🇷 Turkey

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Job Level

Mid-LevelSenior

Tech Stack

ERPOracle

About the role

  • Partner with department leaders to understand business processes, pain points, and opportunities for digital enhancement
  • Conduct stakeholder interviews, workshops, and process mapping sessions to gather comprehensive requirements
  • Translate business needs into detailed technical specifications and requirement documents
  • Perform gap analysis between current state and desired future state
  • Prioritize requirements based on business impact, feasibility, and strategic alignment
  • Create user stories, acceptance criteria, and test scenarios
  • Maintain a requirements traceability matrix throughout project lifecycles
  • Participate actively in ERP, Salesforce, Microsoft 365, and AI co-pilot implementation projects
  • Collaborate with internal development teams and external vendors to ensure alignment with specifications
  • Conduct regular reviews to validate that solutions meet defined requirements
  • Lead user acceptance testing (UAT) with internal stakeholders
  • Document test results, bugs, and enhancement requests
  • Coordinate with vendors and IT teams to resolve issues and implement improvements
  • Ensure project deliverables meet quality standards and business expectations

Requirements

  • 2+ years of experience in business analysis, digital adoption, change management, or internal customer success roles
  • 3+ years of hands-on experience with ERP systems (SAP, Oracle, NetSuite, Dynamics, or similar)
  • 3+ years of experience with CRM platforms, preferably Salesforce
  • Proven track record implementing and driving adoption of enterprise software solutions
  • Experience conducting requirements gathering, documentation, and user acceptance testing
  • Demonstrated success leading training and change management initiatives
  • Strong working knowledge of ERP and CRM architectures, capabilities, and best practices
  • Proficiency with Microsoft 365 suite, including Power Platform (Power Automate, Power Apps)
  • Understanding of AI tools and co-pilot technologies (Microsoft Copilot, ChatGPT Enterprise, or similar)
  • Ability to create detailed specification documents, process flows, and technical requirements
  • Experience with project management and collaboration tools (Jira, Asana, Monday.com, or similar)
  • Comfortable with data analysis and creating reports/dashboards to track adoption metrics
Benefits
  • Flexible working arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysisdigital adoptionchange managementrequirements gatheringuser acceptance testingERP systemsCRM platformsdata analysistechnical specificationsprocess mapping
Soft skills
collaborationstakeholder engagementleadershipcommunicationproblem-solvingorganizational skillstrainingstrategic alignmentquality assuranceadaptability