PaneraTech, Inc.

Customer Success Manager

• Partner with department leaders to understand business processes, pain points, and opportunities for digital enhancement
• Conduct stakeholder interviews, workshops, and process mapping sessions to gather comprehensive requirements
• Translate business needs into detailed technical specifications and requirement documents
• Perform gap analysis between current state and desired future state
• Prioritize requirements based on business impact, feasibility, and strategic alignment
• Create user stories, acceptance criteria, and test scenarios
• Maintain a requirements traceability matrix throughout project lifecycles
• Participate actively in ERP, Salesforce, Microsoft 365, and AI co-pilot implementation projects
• Collaborate with internal development teams and external vendors to ensure alignment with specifications
• Conduct regular reviews to validate that solutions meet defined requirements
• Lead user acceptance testing (UAT) with internal stakeholders
• Document test results, bugs, and enhancement requests
• Coordinate with vendors and IT teams to resolve issues and implement improvements
• Ensure project deliverables meet quality standards and business expectations

Internal Success Manager