Supervisor, Customer Experience

Panduit

Customer experience supervisor leading and developing advocates for Panduit, a global electrical and network infrastructure manufacturer. Resolving escalations, analyzing performance, and improving service operations.

Posted 8/4/2026full-timeTinley Park • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing customer experience teams, with a focus on performance management, coaching, and continuous improvement. Proficient in utilizing CRM and ERP systems to enhance operational efficiency and customer outcomes.

Highest-signal resume keywords

Customer Service LeadershipCoaching And DevelopmentPerformance ManagementMicrosoft Dynamics CRMOracle Fusion ERP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePerformance Metrics AnalysisProcess ImprovementReporting And AnalyticsChange Management

Soft Skills

Interpersonal CommunicationRelationship BuildingCollaborationProblem Solving

Tools & Technologies

Microsoft Office SuiteMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Customer ExperienceContact CenterCustomer Escalation ManagementOperational Efficiency

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Experience Advocates
Foster engagement, accountability, performance, and a customer-first culture
Provide performance feedback, career development, and coaching
Guide team members through changing business processes, systems, and priorities
Build cross-functional relationships to support customers and resolve issues
Monitor and analyze performance metrics, customer trends, and operational results
Resolve complex customer escalations and identify root causes
Implement process improvements to enhance customer outcomes and operational efficiency
Train and mentor team members on systems, tools, reporting requirements, and operational best practices
Collaborate with fulfillment-network stakeholders to drive continuous improvement

Requirements

What you’ll need

Associate's Degree required; Bachelor's Degree preferred or relevant equivalent experience in lieu of degree
5-7 years of customer service, customer experience, contact center, or related leadership experience
Direct people management responsibilities
Customer service and leadership skills
Coaching and development
Relationship building and interpersonal communication
Collaboration and change management
Problem solving and performance management
Reporting and analytics
Continuous improvement and customer escalation management
Experience utilizing Microsoft Dynamics CRM
Experience utilizing Oracle Fusion ERP
Experience with Microsoft Office Suite, including Excel, Word, and PowerPoint
Applicants must be currently authorized to work in the United States on a full-time basis
Panduit will not sponsor applicants for work visas now or in the future
All roles require an in-person interview

Benefits

Comp & perks

Competitive Pay & Benefits / robust Total Rewards Program including health and financial benefits
Flexible work options
Generous vacation, sick days, holidays, and a volunteer day
401(k) match
Profit sharing
Growth and development opportunities
Parental leave