Customer Experience Account Manager

Panduit

Account Manager for Panduit managing client accounts to deliver tailored products and solutions. Collaborating cross-functionally to drive account performance and customer success with a focus on innovation.

Posted 5/12/2026full-timeTinley Park • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a portfolio of medium sales market client accounts by building strong relationships and gaining a deep understanding of client needs.
Ensures the delivery of tailored products and solutions that align with clients' strategic objectives.
Identifies and drives growth opportunities within existing accounts and converts business from competitors through proactive communication, market analysis, and client feedback.
Facilitates upsell and cross-sell initiatives to boost revenue and client engagement.
Collaborates with internal teams including sales, marketing, and product development to ensure timely and effective execution of client requests and projects, enhancing communication and coordination.
Tracks and analyzes data and account performance metrics within CRM or other systems, manages a robust pipeline of opportunities and leads, maintains accurate data, and generates reports to provide insights into account performance, growth potential, and strategic recommendations.
Serves as the primary operational partner for assigned strategic accounts, ensuring alignment between customer demand, internal operations, and business objectives.
Responsible for driving customer success through proactive forecasting, operational planning, cross-functional collaboration, and continuous process improvement to deliver exceptional service and operational execution.

Requirements

What you’ll need

Education: Bachelor’s Degree required or relevant equivalent experience in lieu of degree.
Experience: 2-4 years in related role providing support to clients and sales teams.
Skills: Strong time management, communication, and organization skills.

Benefits

Comp & perks

Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance.
Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
Parental Leave: Because we care about your family and your future.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingclient needs analysisproactive communicationmarket analysisclient feedbackupsellingcross-sellingtime managementcommunicationorganization