IT Operations Lead – MX

Pandoblox

IT Operations Lead managing Technology helpdesk and engineering consulting teams at Pandoblox. Overseeing service delivery projects and enhancing operational performance.

Posted 5/21/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Oversee Technology helpdesk, technicians, and engineering consulting teams
Take ownership of the technology team and partner with account managers
Manage service delivery projects like equipment deployment and software releases
Develop and support key functional areas to optimize performance
Lead remote and onsite team of technical Operations resources
Perform root cause analysis of infrastructure problems
Provide executive level reporting and manage escalations with partners

Requirements

What you’ll need

7–8 years of experience in customer-facing IT Support and Helpdesk Operations
5+ years of IT supervisory experience
4–5 years of experience within a Managed Service Provider (MSP)
Advanced leadership and conflict resolution skills
Strong understanding of client/server technology and network architecture
Solid understanding of cloud deployment/operations, cybersecurity, InfoSec principles
ITIL trained with expert knowledge of IT best practices
Significant experience designing and implementing IT metrics
Exceptional English verbal and written communication skills
Willing to work in US Pacific time zone

Benefits

Comp & perks

Flexible schedules
Balance home life with work-life
Opportunities for personal projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT SupportHelpdesk OperationsService Delivery ManagementRoot Cause AnalysisClient/Server TechnologyNetwork ArchitectureCloud DeploymentCybersecurityInfoSec PrinciplesIT Metrics Design

Soft Skills

LeadershipConflict ResolutionCommunication

Certifications

ITIL