Customer Support Associate

PandaDoc

Customer Support Associate at PandaDoc delivering exceptional customer experiences and resolving inquiries globally. Collaborating with international teams to enhance customer support.

Posted 5/21/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver happy experiences to every client you interact with
Become an expert in PandaDoc and be able to resolve issues our customers have
Quickly respond to customer inquiries
Use incident management technologies to register, validate, track, and solve application incidents
Work closely with our teams globally to deliver world class customer service

Requirements

What you’ll need

Knowledge of English
Strong written and verbal communication skills
Experience in Customer Support
Quick learner
Analytic mind
Stress tolerance

Benefits

Comp & perks

An honest, open culture that emphasizes feedback and promotes professional and personal development
An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
An annual personal budget for educational classes, conferences, etc. — anything to further your professional knowledge
A competitive salary
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationstrong verbal communicationquick learneranalytic mindstress tolerance