Clinical Resource Director

PAM Health

Corporate Clinical Resource Director managing nursing services and quality improvement across PAM Health network. Responsible for nursing operations and patient satisfaction in multiple facilities with extensive travel.

Posted 4/21/2026full-timeEnola • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Maintains knowledge of state, federal, and local laws and regulations that impact hospital/clinic operations.
Demonstrates a working knowledge of accreditation requirements, especially TJC.
Coordinates implementation of the hospital’s performance/outcomes improvement plan, consistent with system-wide QAPI plans.
Serves as chairman for the hospital QAPI committee.
Assures all minutes and reports of assigned committees are complete and available in a timely manner.
Manages the occurrence monitoring system and ensures timely investigation of incidents to minimize risk to the hospital.
Prepares agenda and minutes for meetings, to include QAPI, MEC, and Governing Board.
Responsible for completing the intracycle monitoring process.
Facilitates the development of the post survey Plan of Corrections.
Manages the patient satisfaction program; assures that patient complaints are heard and acted upon in a timely fashion to maximize satisfaction and minimize risk.
Directs all nursing service activities.
Maintains system to determine and provide adequate staffing for provision of appropriate nursing care.
Implements policies and procedures for nursing service in compliance with PAM Health guidelines and accreditation standards.
Assures the accuracy, completeness, and timeliness of charge capture and rentals.
Implements strategies to improve nursing service functions.
Implements, supervises, and coordinates nursing services by: ensuring evaluation, treatment, and re-evaluation are timely; assuring discharge planning; review and revising policies and procedures as necessary; reviewing the program on an annual basis.

Requirements

What you’ll need

Bachelor’s degree in nursing, requirement
Masters, preferred.
Specialty certification, licensure or experience preferred.
Minimum of five (5) years of experience in nursing, clinical or quality leadership role required.
Prior multi-facility healthcare administration experience preferred.

Benefits

Comp & perks

Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX ‘n go, and Teladoc
Comprehensive dental and vision
Employee Assistance Program, including counseling, legal, and financial services
Flexible spending (FSA) and health savings (HAS) accounts
Life and Disability insurance benefits
Education/In-Service Opportunities including continuing education and tuition services
Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
Personal Travel Discounts
401(k) plans and discretionary employer match
Generous Paid Benefit Time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursingquality improvementperformance improvementincident investigationpatient satisfaction managementstaffing managementcharge captureaccreditation compliancepolicy implementationclinical leadership

Soft Skills

communicationorganizationalleadershipfacilitationproblem-solvingteam coordinationtime managementreportingmeeting managementrisk management

Certifications

Bachelor’s degree in nursingMaster’s degree in nursingspecialty certificationnursing licensure