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PAM Health

Clinical Resource Director

PAM Health

. Maintains knowledge of state, federal, and local laws and regulations that impact hospital/clinic operations.

Posted 4/21/2026full-timeEnola • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Maintains knowledge of state, federal, and local laws and regulations that impact hospital/clinic operations.
  • Demonstrates a working knowledge of accreditation requirements, especially TJC.
  • Coordinates implementation of the hospital’s performance/outcomes improvement plan, consistent with system-wide QAPI plans.
  • Serves as chairman for the hospital QAPI committee.
  • Assures all minutes and reports of assigned committees are complete and available in a timely manner.
  • Manages the occurrence monitoring system and ensures timely investigation of incidents to minimize risk to the hospital.
  • Prepares agenda and minutes for meetings, to include QAPI, MEC, and Governing Board.
  • Responsible for completing the intracycle monitoring process.
  • Facilitates the development of the post survey Plan of Corrections.
  • Manages the patient satisfaction program; assures that patient complaints are heard and acted upon in a timely fashion to maximize satisfaction and minimize risk.
  • Directs all nursing service activities.
  • Maintains system to determine and provide adequate staffing for provision of appropriate nursing care.
  • Implements policies and procedures for nursing service in compliance with PAM Health guidelines and accreditation standards.
  • Assures the accuracy, completeness, and timeliness of charge capture and rentals.
  • Implements strategies to improve nursing service functions.
  • Implements, supervises, and coordinates nursing services by: ensuring evaluation, treatment, and re-evaluation are timely; assuring discharge planning; review and revising policies and procedures as necessary; reviewing the program on an annual basis.

Requirements

What you’ll need
  • Bachelor’s degree in nursing, requirement
  • Masters, preferred.
  • Specialty certification, licensure or experience preferred.
  • Minimum of five (5) years of experience in nursing, clinical or quality leadership role required.
  • Prior multi-facility healthcare administration experience preferred.

Benefits

Comp & perks
  • Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX ‘n go, and Teladoc
  • Comprehensive dental and vision
  • Employee Assistance Program, including counseling, legal, and financial services
  • Flexible spending (FSA) and health savings (HAS) accounts
  • Life and Disability insurance benefits
  • Education/In-Service Opportunities including continuing education and tuition services
  • Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
  • Personal Travel Discounts
  • 401(k) plans and discretionary employer match
  • Generous Paid Benefit Time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
nursingquality improvementperformance improvementincident investigationpatient satisfaction managementstaffing managementcharge captureaccreditation compliancepolicy implementationclinical leadership
Soft Skills
communicationorganizationalleadershipfacilitationproblem-solvingteam coordinationtime managementreportingmeeting managementrisk management
Certifications
Bachelor’s degree in nursingMaster’s degree in nursingspecialty certificationnursing licensure