PALTRON

Customer Support Engineer – Radio Network

PALTRON

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt am Main • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You will provide 2nd level support for the nationwide digital radio network with a focus on base stations, including fault analysis, problem management and incident resolution
  • You will support and coordinate the integration and migration of new Nokia base stations and their remote configuration
  • You will perform software updates and configuration changes to ensure stable operation of the network infrastructure
  • You will work in change and configuration management and ensure thorough documentation of your tasks
  • You will actively contribute to projects and the continuous development of the nationwide mobile network infrastructure

Requirements

  • You have a degree in IT or an equivalent qualification
  • You have experience in building, operating and supporting mobile networks, ideally with Nokia base stations
  • You possess solid knowledge of IP networks, IP security and VPN technologies, as well as 2nd level support experience, and are practiced in analyzing and resolving technical issues in complex networks
  • You communicate confidently in German and English and are used to working with various internal and external stakeholders
Benefits
  • Very good compensation package including vacation pay, Christmas bonus and profit sharing
  • Hybrid working model: 2 days remote work per week
  • 30 days of vacation and additional days off for special occasions
  • Diverse training and development opportunities
  • Company pension scheme
  • Employee stock options
  • Discounted car leasing, subsidy for public transportation, discounts at local businesses
  • Childcare (via partner organizations)
  • On-site services: health check-ups and other wellness services, company cafeteria or meal subsidy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fault analysisproblem managementincident resolutionsoftware updatesconfiguration changesIP networksIP securityVPN technologies2nd level supporttechnical issue resolution
Soft skills
communicationstakeholder management
Certifications
degree in ITequivalent qualification