Senior Enterprise Customer Success Manager – Service Delivery Lead

Palo Alto Networks

Senior Enterprise Customer Success Manager leading strategic enterprise accounts at Palo Alto Networks. Focused on customer success and integration of AI security solutions with enterprise workflows.

Posted 7/14/2026full-timeRemote • California, New York • 🇺🇸 United StatesSenior💰 $123,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in orchestrating the post-sale customer journey, focusing on AI-powered security features and complex service delivery for enterprise clients. Proficient in leveraging data tools and platforms to enhance customer engagement and retention while translating technical milestones into strategic business narratives.

Highest-signal resume keywords

5+ Years Experience In Enterprise CybersecurityComplex Service Delivery InitiativesAI Products And Data SecurityProject/Program GovernanceExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery ManagementChange ManagementRisk MitigationCustomer Retention StrategiesTechnical Architecture Translation

Soft Skills

Relationship BuildingTrust-Based CommunicationCross-Functional Collaboration

Tools & Technologies

SalesforceGainsightTableauJIRA

Industry Keywords

Enterprise AI EcosystemAutomated Business WorkflowsSecurity GuardrailsCISOCTO

Tech Stack

Tools & technologies

CloudCyber SecurityTableau

About the role

Key responsibilities & impact

Act as the ultimate delivery authority, orchestrating the entire post-sale customer journey from onboarding and complex implementations to steady-state optimization and renewal.
Champion customer value by guiding enterprise clients through embedding AI-powered security features directly into their production workflows.
Monitor service delivery metrics, customer health, and product usage data to proactively intercept delivery roadblocks and engagement drops.
Serve as the strategic liaison between the customer and internal engineering, product management, technical support, and sales.

Requirements

What you’ll need

5+ years of experience as a Senior CSM, Service Delivery Lead, Technical Account Manager (TAM), or Program Manager within the enterprise cybersecurity or network security domain.
Proven experience leading complex service delivery initiatives for large-scale enterprise accounts centered around AI products, data security, or advanced cloud architectures.
Deep operational understanding of the enterprise AI ecosystem, automated business workflows, and security guardrails for Generative AI.
Strong background in project/program governance, change management, and mitigating service delivery risks to ensure high customer retention and account expansion.
Demonstrated ability to translate technical architecture milestones into strategic, value-driven business narratives for corporate leaders.
Exceptional verbal and written communication skills with a track record of building deep, trust-based relationships with cross-functional technical teams and C-suite executives (CISOs, CTOs).
Proficiency leveraging enterprise CS management platforms and data tools (such as Salesforce, Gainsight, Tableau, or JIRA) to drive data-driven account governance.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options