Staff Technical Support Engineer, Focused Services, NGFW

Palo Alto Networks

Staff Technical Support Engineer addressing complex cybersecurity challenges at Palo Alto Networks. Collaborating with teams to improve product serviceability and support automation.

Posted 6/19/2026full-timePlano • Texas, Virginia • 🇺🇸 United StatesLead💰 $117,000 - $189,200 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityFirewalls

About the role

Key responsibilities & impact

Serve as the ultimate internal escalation point for complex technical emergencies globally
Partner directly with Development, QA, and Product Management
Pioneer advanced automated diagnostics and custom log parsing scripts
Establish industry-leading documentation standards

Requirements

What you’ll need

8+ years of progressive, advanced experience in network operations, infrastructure engineering, or enterprise cybersecurity support
Bachelor’s or Master's degree in Computer Science, Information Technology, Computer Architecture, or equivalent practical/military experience
Mastery-Level Network Analysis
Expert-level mastery of Next-Generation Firewalls (NGFW)
In-depth technical proficiency with cloud-forward identity provider systems (IdP)
Demonstrated success in leading cross-functional initiatives

Benefits

Comp & perks

Employee benefits can include Health insurance
401(k)
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network operationsinfrastructure engineeringenterprise cybersecurity supportnetwork analysisNext-Generation Firewalls (NGFW)cloud-forward identity provider systems (IdP)automated diagnosticslog parsing scripts

Soft Skills

leadershipcross-functional collaboration

Certifications

Bachelor’s degree in Computer ScienceMaster's degree in Computer ScienceBachelor’s degree in Information TechnologyMaster's degree in Information TechnologyBachelor’s degree in Computer ArchitectureMaster's degree in Computer Architecture