Customer Success Architect

Palo Alto Networks

Customer Success Architect at Palo Alto Networks ensuring client success post-purchase. Collaborating on security solutions and driving value for customers in a remote role.

Posted 6/12/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $112,000 - $182,500 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptLinuxPython

About the role

Key responsibilities & impact

Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Working together with product and engineering teams ensuring our customers and partners get the most out of our products.
Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale.

Requirements

What you’ll need

5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must.

Benefits

Comp & perks

A description of our employee benefits may be found here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Security OperationsEngineeringSIEMSOARSOCXDREDRLinux system administrationscriptingPython

Soft Skills

collaborationinfluencingcommunicationrelationship buildingtask managementworking under pressure