Senior Customer Success Engineer

Palo Alto Networks

Sr Customer Success Engineer providing advanced product expertise and driving product adoption for SASE solutions at Palo Alto Networks. Collaborating with C-suite executives and managing complex customer engagements.

Posted 5/21/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $142,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

CloudFirewallsTCP/IP

About the role

Key responsibilities & impact

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.
Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.
Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.
Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
Ensure customers achieve operational excellence by fully adopting and optimizing new features.
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Requirements

What you’ll need

7+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies.
Advanced knowledge of SASE, SD-WAN, NGFW, ADEM and sophisticated routing protocols such as BGP.
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
High-level consultative skills, capable of influencing decisions and driving customer success strategies.
Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark.
4+ years of hands-on designing, deploying, and managing large enterprise networks in real time.
Detailed understanding of NoC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network.
Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs.
Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks.
Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs.
Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches.
Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus.
Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network securitycloud infrastructureSASESD-WANNGFWBGPTCP/IPSSLIPSectroubleshooting tools

Soft Skills

consultative skillsrelationship buildinginfluencing decisionscustomer success strategiescommunicationtrainingstrategic advisingproblem-solvingcollaborationleadership

Certifications

PCNSECCNPCCSPCISSP